This is the course with training information for the Desk pros that work the front desk at the Dewitt Tennis Center of Hope College.
Part 1: Payments for Random court or Private Lesson – Watch Video
Part 2: Payments for Permanent court time – Watch Video
Part 3: Payments for Programs (Cardio, TTs, Mix & Match) – Watch Video
Part 4: Payments for Memberships (and more) at Front Desk – Watch Video
Part 5: Payments for Previous Days – Watch Video
Part 6: Payments for JTT Matches – Watch Video
Part 7: Voiding a transaction (same day) – Watch Video
Part 8: Loyalty Card for payments – Watch Video
Part 9: Loyalty Card for Gift Certificates – Watch Video
Part 10: Loyalty Card for partial refunds – Watch Video
Part 11: Paying for someone else – Watch Video
Part 11: Misc Payments – Watch Video NEW
This section has 3 parts..
Part 1: Booking a court – Watch Video
Part 2: Adding a player to the database while booking a court – Watch Video
Part 3: Using recent lineups – Watch Video
Part 4: Using the History tab – Watch Video NEW
This section has 5 parts…
Part 1: Moving a court – Watch Video
Part 2: Change court length – Watch Video
Part 3: Court features of a Random Court – Watch Video
Part 4: Court features of a Program Court – Watch Video
Part 5: Editing a court – Watch Video
This section has 3 parts…
Part 1: Updating Member Information – Watch Video
Part 2: Adding a Family Member to an Exist Membership – Watch Video
Cash Out – End of Day – Watch Video
This is for when we need to apply a loyalty card credit for Snow Birds – Watch Video – NEW
Program Move takes the player out of all future dates of the class.
Program Adjustment affects the money only – the registration and availability do not change.
Transferring players to other classes – Watch Video
Copying Tables in Cushy – Watch Video
Watch Video Here
Double-check prices for each session (they vary)
Add the days off under Web Page and then Session Name
Change the ends dates to be accurate
Make the status “Active”
Set the min and max for each session (they vary)
Change the # of courts needed for each session.. (they vary)
Change the Dates to (Oct 17-Dec 22 …etc)
Here is the Video link – Click Here!
Select: Member Type / not equal / guest
Search fields: First / Last / member type / court rate / email
Limit: set for at least 900
Here’s the link to the video – Click Here!
Watch the Video – Click Here!
Watch Video – Click Here!