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Desk Pros Training

Desk Pros Training2023-12-08T20:08:53+00:00

Desk Pros Training

This is the course with training information for the Desk pros that work the front desk at the Dewitt Tennis Center of Hope College.

START HERE

  Watch This First

Start

1 - TENNIS SOURCE - Desk Pros

  Starting Your Shift

Start

  Icons and Symbols

Start

  Booking a Court

Start

  Changes to a Court

Start

  Using the Wait List

Start

  Checking Players In

Start

  Payments (taking them)

Start

  Other People Paying for Someone

Start

  Home Travel Team

Start

  Hope Students

Start

  Add Card on File

Start

  Point of Sale (POS)

Start

  Cancelling a Drop-in Class

Start

  Gift Certificates & Loyalty Cards

Start

  Printing Receipts

Start

  Payment on Account

Start

  Void a Transaction

Start

  Add a Guest/Member via Add Member Icon

Start

  Viewing Member Information

Start

  View Pro Schedules

Start

  Daily Notes

Start

  Cash Out - End of Day

Start

2 - TENNIS SOURCE - Tennis Pros

  Taking Attendance

Start

3 - TENNIS SOURCE - TRISH/JORGE ONLY

  Booking a New PCT group

Start

  Mass Update Court (PCT changes)

Start

  Remove Duplicates

Start

  Tranferring players when different amounts

Start

  Payments - Special (Misc)

Start

  Create New Special Programs (1 time)

Start

  Tables in Cushy

Start

  Our Pros & Desk Pros

Start

4 - WHO PAYS WHAT & BENEFITS

  Court Fees

Start

  Class Fees

Start

  Weekly Classes

Start

  Special Events

Start

  HS Coaches

Start

5 - FRONT DESK PROCEDURES

  Taking a Racket to be Strung

Start

6 - EMERGENCY PROCEDURES

  Dangerous Weather

Start

  Injury Reports

Start

  AED Usage

Start
 
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